Whirlpool : WFW9400SZ 27 Front Load Washer with 4.0 cu. ft. Capacity White/Sapphire Blue
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Kitchen and Housewares Reviews of Whirlpool : WFW9400SZ 27 Front Load Washer with 4.0 cu. ft. Capacity White/Sapphire Blue
Customer Review: They Don't Care - No Exceptions
Summary: 1 Stars
My wife and I bought a brand new Whirlpool washer and dryer set. We loved it for a little over a year. Then the main bearing and the pressure sensor on the washer went out. The cost to repair would have been over $1200. We didn't pay that much for the washer. I called customer service and they told me that they would not do ANYTHING after the one year warranty period expired - "NO EXCEPTIONS!!" I found it difficult to believe that a company as established as Whirlpool would have such a policy. I talked to supervisor and pressed him on the issue. The answer remained - NO EXCEPTIONS. If anything breaks after one year, it is your responsibility. I understand normal wear and tear, but I expect the main bearing on the washer to last several years. I am still stunned that a customer service supervisor would actually tell me that after one year (even a year and a day - as I asked him) they will do NOTHING. Whirlpool does not care about anything after one year. The service man that came and looked at the unit says this happens with Whirlpool often. He said LG and Samsung have better bearings and will last longer. I am still a huge fan of the front load washers and I will be shopping for a new one, but it won't be Whirlpool - never again.Customer Review: 6 loads in a day, no problem!
Summary: 5 Stars
When we replaced our washer and dryer units I had to work hard get what I wanted. Exceeding my husband expectations of cost was the difficult part but it turns out the Whirlpool Duet front loader washer (GHW9150) and matching dryer (GEW9250) was a great investment. Without being a slave to the laundry room, I can get six large loads done in a day. Being Energy Star certified, the Duet units are extremely efficiently even with large loads. And, the washer conserves water by automatically adjusting how much is needed for each load.
But the decision was not an easy one as some reviews about front loaders discussed concerns of mildew and extreme entanglement of clothing. By actually read the manuals since our purchase (April 2005) we haven't had a single problem or complaint.
every day reasons to love them
- quiet
- quick
- easily cleans/dries large loads
- from delicate to heavy duty, you are in control
green reasons to love them
- uses half the water needed by top loaders
- uses half the energy of traditional units
Customer Review: Not worth the money.
Summary: 1 Stars
I have had my duet for going on 4 years now... and I am always SO frustrated with the way my clothes always end up twisting themselves into knots. I have used front load washers in the past and I have never had this problem. It is absolutely terrible. Legs of pants will be wrapped up, twisted up, and tied in knots with shirt sleeves and other pants when I go to unload it. Sometimes I can't even untwist them until i take the entire load out and throw everything on the floor just to seperated them! The dryer does it as well; mostly with sheets, especially fitted one.
Also, small items often end up inside the rubber gasket sopping wet, and if I don't leave the door to the washer open when it is not in use it produces an awful smell. This is a terrible washer and I am sorry I purchased it.
Customer Review: OUTRAGED!!!!!
Summary: 1 Stars
I am so dissapointed with this washer. I spent almost $1000.00 on a washer because I wanted a good washer that would last a long time! Boy was I fooled. The rubber seal broke in less than a year! BUYER BEWARE...TO REPAIR THE RUBBER SEAL IS ABOUT $200 AND NOT COVERED BY THE WARRENTY. Guess what? After I spent $200 to have the new seal put on, it broke again and I had water leaking out everywhere! I cannot believe I paid this much money on a washer that is such a piece of JUNK! I spoke to about everyone in customer service that I could with nothing more than a "tough luck for you". My repair man said the most business he gets is from the Whirlpool Duet Washer. I am beginning to think they were manufactured to create repair man jobs!!! OUTRAGED!!!Customer Review: Buyer beware!!!
Summary: 1 Stars
I bought this washer 4 months ago and it has broken 2 times already. It has been 2 weeks, 2 trips from repairmen, 2 sets of ordered parts and no end in sight! The repairmen told me to keep up with the warranty bc this washer breaks all of the time. Whirlpool's warranty department pretty much told me too bad, it takes 7-10 days to get parts and they will exhaust all options and not consider replacing it....nevermind the entire computer system is being replaced. I will never buy another Whirlpool product again and I will warn my friends ...which is unfortunate for Whirlpool as we have many years of purchasing ahead of us!