Whirlpool MH1170XSB 1.7 cu. ft. 1000 watt Microhood Combination with 2-Speed Hood Fan
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List Price: Category: Kitchen See more product details |
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Kitchen and Housewares Reviews of Whirlpool MH1170XSB 1.7 cu. ft. 1000 watt Microhood Combination with 2-Speed Hood Fan
Customer Review: Headaches ahead?
Summary: 1 Stars
Got this appliance, along with 2 other Whirlpool appliances (stove, dishwasher) already installed in a new home that we bought August of last year. The home was built and sat vacant for 2 years as it was rediculously overpriced amidst the floundering economy. Yesterday the microwave mysteriously just stopped heating food. Nothing else seems to be wrong with it. I might add that up until this point I have been very pleased with this appliance and it is the nicest microwave I have ever had. Then I called service. After trying to speak to a computer, I finally got service scheduled for next week. Only then could I get an actual person on the phone, who enightened me to my new plight. Whirlpool doesn't care that it is new "to me", and that I have had it 11 months. Apparently folks are expected to snap their products right up on the shelves when they are manufactured. I am expected to pay for service call + repair cost. This has to be the worst customer service experience I have ever had; and I am only saying that because I have had to repair/replace items before that were defective with other major brand manufacturers, and have NEVER had one tell me that the product was made over a year ago and that I am just out of luck, get ready to break out the checkbook. When it comes to replacing these products I will most definately be changing brands and going with someone else.Customer Review: Don't get this microwave!
Summary: 2 Stars
I have had this microwave for 3 years. I bought it along with the brand new house, today I wanted to warm up some food and "nothing". Everything seems to be working fine but it won't heat the food. I called Whirlpool and they where not helpful at all. What they did do was recommend a service tech's name and number and he charges $150.00 to come in plus the parts depending on what they are. So basically they want me to pay more to fix this microwave instead of less to replace it. Whatever happend to buying something and it working until you didn't like it anymore and then replacing it?Customer Review: same story... not sure the same result
Summary: 1 Stars
same thing happened to me... must be a favorite of contractors for new houses. WE're going on our 3rd anniversary in this house and the microwave just stopped heating. So, after reading these reviews along with others I've found I thnk I'll just skip the service call and buy a new (not whirlpool) microwave.