Sango Splash Onion Soup Bowls, Set of 4
by Sango
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Product Summary
Manufacturer: SangoBrand: Sango
Model: 4951-181
Color: Blue
Product features:
- 16-ounce, handled soup bowls in classic french onion shape
- Matte-finish stoneware with mottled brown, ochre, and greenish-blue hues
- Imported from Central Java, Indonesia
- Meets standards set by the US FDA
- Safe for the microwave and dishwasher; oven-safe to 350 degrees F
Kitchen and Housewares Reviews of Sango Splash Onion Soup Bowls, Set of 4
Customer Review: Poor packaging will lead to broken soup bowls
Summary: 1 Stars
Normally I would be against leaving a negative review for a product based on shipping rather than the product itself, but in this case I have to go against my principles, mainly to ensure no one else falls in this trap. I don't know what I was thinking when I ordered these. I read all of the reviews, especially the ones about the poor shipping, but I figured I would take a gamble. Out of 4 bowls, 2 of them were completely smashed. I don't mean they just had the handles broken off; they were broken into at least 50 pieces. Looking at the packaging Amazon provided, I don't see how it is at all possible for anyone to receive all four of these intact. UPS delivery men WILL throw your package around. It's done at the sorting center, it's done when they transfer them to the trucks, it's done when they leave it at your house. Normally this isn't a problem since most packages are packaged well enough to survive this. But unless, by some miracle, UPS is as gentle as a kitten with your box the entire way to your door, expect it to arrive busted up.
HOW TO GET A COMPLETE SET: I have requested this soup set three times now and received broken soup bowls every time. If you are patient and want to get a complete set, hold onto the broken bowls you get the first time. Odds are that at least 1 or 2 of the bowls survived. Contact Amazon and request an exchange for another one. They will go ahead and send you a replacement immediately. Wait until you get the replacement before you return your broken bowls. If the replacement set has broken bowls (it will), replace the good bowls from your first set with the broken ones from the replacement, and send that back to Amazon. Keep doing this until you have a complete set. As far as I know, this isn't against Amazon's policies and you're actually helping them as well, since they won't have to keep sending you sets until you are lucky enough to get one with all 4 bowls intact.
UPDATE: I ordered these bowls three times. Out of 12 bowls, 8 of them were broken. I finally got a complete set by mixing and matching as described above. My last order did have a lot of packaging from Amazon, but it makes no difference because the original packaging is poor as well, and the cups bang against each other in the box. Even if Amazon stuffs their box with soft baby kittens, the bowls are likely to be broken because they're not properly packed in the original box either.
Description of Sango Splash Onion Soup Bowls, Set of 4
Set of 4 Classic Onion Soup Crocks (16 oz.) with handleA bowl of rich, brown onion soup topped with melted cheese and caramelized onions looks divine served in these gorgeous, color-complimentary bowls. For that matter, a small pile of straw would look delicious served in these bowls. Various hues of silky, cinnamon, taffy, café au lait and espresso browns "splash" together in this sumptuous, glazed stoneware from Indonesian ceramic company, Sango. Because of the way each piece is crafted, they may vary slightly in color, making each one a true original and more special. Offering a full 16-ounce capacity, these bowls will make the soup course a surefire hit. The set is designed to pair with all tableware pieces in the Splash pattern, but they would do just as nicely alongside any brown-, black-, green-, gold-, blue- or white-hued tableware. The Splash pattern is bold and sophisticated enough for entertaining, and simple and durable enough for everyday use. Oven-safe to 350 degrees F, the soup bowls can be filled and popped into the oven to stay warm while hosts spend more time with guests. The handle allows for easy, one-handed removal from the oven. Transport two at a time to the table. For a quick reheat, the bowls are also safe to use in the microwave. When the meal's over, the set cleans up easily in the dishwasher. Don't fret over serving food on a glazed finish. Sango's in-house services include testing of lead and cadmium releases, and their tableware complies with standards set by the US Food and Drug Administration. Betsy Herring
Tableware
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