Pfaltzgraff Winterberry 16-Piece Dinnerware Set, Service for 4
by Pfaltzgraff
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Our Price: $53.29
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Category: Kitchen
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Product Summary
Manufacturer: PfaltzgraffBrand: Pfaltzgraff
Model: 10903800
Color: White
Product features:
- Perfect for everyday use
- Great for casual entertaining
- Create your ideal table setting with assorted coordinating salad plates and matching mugs
- Dishwasher and microwave safe
- Includes 4 each: dinner plate, salad plate, soup/cereal bowl and mug
- Wide selection of entertaining and serving pieces to complete your collection can be purchased separately
- Pfaltzgraff Winterberry Sculpted 18-Inch Square Platter
- Pfaltzgraff Winterberry Etched and Hand-Painted Glass Pedestal Cake Plate
- Pfaltzgraff Winterberry Footed Highball Glasses, Set of 4
- Pfaltzgraff Winterberry Martini Set
- Pfaltzgraff Winterberry Frosted Hurricane Candle Holder with Candle
Kitchen and Housewares Reviews of Pfaltzgraff Winterberry 16-Piece Dinnerware Set, Service for 4
Customer Review: Do Not Buy This Set!!!
Summary: 1 Stars
Several weeks ago I purchased two sets. I bought two sets instead of one to make sure I had enough dishes in the event that some arrived chipped or damaged, as some of the reviewers indicated. Sure enough, in one set two of the mugs were chipped and one dinner plate had a defect in the clear glaze coating. The other set was undamaged. I spoke with a customer service rep and was told that: 1) I have to ship back the entire 16-piece set for exchange; 2) I will not be charged for shipping this package); 3) there's no guarantee that the replacement set will arrive before Christmas and 4) there's no guarantee that the set will arrive undamaged. I struggled to find a workable solution given these options, since I wanted to use the dishes in the weeks leading up to the holidays. I called back customer support and spoke with another rep. She was much more helpful and kind. She proposed that I hold on to the dishes I have until I receive the replacement set and then substitute the new pieces for the damaged ones. I happily agreed. Well, the replacement set just arrived today. I believe it's undamaged, but I unpacked only the items I was going to swap out. And here's the unbelievable part: the plates in the new set do not match the plates in the other two sets I received previously!! The previous sets were marked with a "Celebrating the 15th Anniversary" symbol on the box and on the backs of plates and are different from the regular set. The Anniversary dinner plates are MUCH thinner and flimsier than the regular plates. When I examined the first sets, I was surprised at how thin the plates were, but not having looked at Winterberry before, thought that that's the norm for that pattern. So, now not only do I have to deal with the hassle of replacing the broken and defective pieces and shipping the entire set back, but I have to live with the knowledge that I purchased an inferior quality set and instead could've had nicer, sturdier plates. I am going to keep the 7 flimsy and 1 sturdy plate as a reminder of this unfortunate experience and eventually will no doubt replace the flimsy plates with sturdy ones as they become chipped or broken.
Ironically, several days after I purchased these sets from Amazon, I saw the identical sets (the regular kind, and not the Anniversary kind) at a store for slightly more. With a twenty percent off coupon that the store mails out routinely, the prices would've been comparable and I wouldn't have had to go through all of this aggravation.
Description of Pfaltzgraff Winterberry 16-Piece Dinnerware Set, Service for 4
Winterberry 16-piece set features a white stoneware body decorated with a festive red and green holly design. Service for four includes: four each - dinner plate, salad plate, soup/cereal bowl and mug.Even though they feature a wintertime pattern, you can use these Winterberry dishes any time of the year to remind you of the fun and beauty of winter. Each plate, bowl, and mug has a thin green stripe around the outer edge, a ring of holly berries and branches, and an embossed filigree pattern in white. The 16-piece set provides service for four, consisting of dinner plates, salad plates, soup/cereal bowls, and mugs. As with all Pfaltzgraff dishes, single replacement pieces are available for broken items. The stoneware is microwave-, oven-, freezer-, and dishwasher-safe. Five-year warranty. --Doree Armstrong
Tableware
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