Panasonic NN-H965BF Luxury Full-Size 2.2-Cubic-Foot 1,250-Watt Microwave Oven, Black
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Kitchen and Housewares Reviews of Panasonic NN-H965BF Luxury Full-Size 2.2-Cubic-Foot 1,250-Watt Microwave Oven, Black
Customer Review: Nice Microwave Oven But Has Poor Reliability
Summary: 2 Stars
I've had it for approximately 3 years. Nice overall value - price, performance, etc ... when I first purchased it.
But it broke down after 2.5 years (warranty 1 year) of use. My other microwave ovens before lasted virtually forever (10+ years). When I called one of the Panasonic authorized repair centers, the guy looked up my serial number and told me that the high voltage inverter needs to be replaced. Apparently, they are aware that the inverter has poor reliability and high failure rate. The guy said "Panasonic would pay for the part but not the labor."
I think if a company knows its product is marginal, they should stand behind it by offering to pay for both defective parts and labor.
So far, I haven't repaired the unit. I am in the market to buy a new unit but most likely not a Panasonic microwave oven again.
Customer Review: Needed Repair Before 30 Days Old
Summary: 1 Stars
I've been a Panasonic fan for years until I purchased this microwave. I searched every local dealer for a full-sized
black Panasonic microwave. Local dealers only had smaller, stainless models in stock. So, I did what I said I'd never do and buy an appliance online. Never again.
The microwave arrived on December 9, 2009 and today, January 3, 2010, is displaying Error H98: "Problem with microwave generation system. Contact authorized dealer." The nearest authorized dealer is a 60 mile round trip--120 miles total for dropping off and then picking up--a lot of effort for a $150 purchase but too much money just to
toss out and say lesson learned.
There is no quality in any manufacturer anymore. I'll never base a purchasing decision on brand name again.
Customer Review: Panasonic NN-H965BF
Summary: 4 Stars
The good: really large; this will take a large pizza and easily turn; it will even take a full size casserole dish (13X9). Very light weight because of the Inverter technology so it is easy to move. The inverter, as I understand it, operates the oven at the level you request verses non-inverters which run 100% power in spirts to produce the same amount of cooking over time. Easy to use programing.
The bad; the inverter doesn't seem to have much of a life span and when it goes it costs too much to replace; you pretty much have to buy a new oven. And it does interfere with wireless phones. We can't have them on simultaneously.
Gave this a 4 overall because when our inverter burned up (literally) we bought another one because of the size, lightness and speed.
Customer Review: Ditto: Not reliable, broke down twice, 2nd time just off warranty
Summary: 2 Stars
I agree with the previous review. Bought this for my folks who love some of the features but it must be rather cheaply built. Broke down first time within 6 months of use.
Now, it has broken again. It would cost more to fix than to buy a new one, and you only get a month or two warranty on such repairs.
I'd rather spend a couple hundred dollars more on something that would last. Not repeating the same mistake twice.
I'm beginning to think that things like this should come with a mandatory 3 to 5 year warranty (at least) to force manufacturers to build less disposable products -- or at least that it should come with some sort of plan for recycling for when it inevitably breaks.
Customer Review: So Disappointed!!!!
Summary: 2 Stars
I bought this microwave right after the Emerson I had in college quit, hoping that this one would last at least ten years. It fit perfectly into the space in my kitchen. It is a great size, big enough for a rotating cassarole dish, and cooks like a commercial brand oven. One month after delivery it quit! I am so angry! When I turn it on I get a digital error [HR???] that can only be repaired by the Panasonic Service Center 30 miles from my home. That's right, I have to load this heavy thing into my car, drive 30 miles to drop it off to have it repaired, and drive 30 miles back to pick it up. I just realized the 1-year warranty will expire in 2-weeks so I have to find someone strong enough to lift it into my car. I am soooo disappointed!