Magnum Salt Mill- 6-Inch
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Kitchen and Housewares Reviews of Magnum Salt Mill- 6-Inch
Customer Review: Very disappointed
Summary: 1 Stars
Based on the other reviews, I decided to order this as part of a (matching) salt & pepper mill set. In addition to paying a premium for these matching salt and pepper mills, I paid quite a premium to get them shipped to NZ.
For the price, I was expecting a superior product. I was also expecting a reasonable level of support from the manufacturer, if needed. My expectations were not met.
There was nothing impressive about it while it was working. In use it was no better or worse than the salt mill that was purchased from K-mart about 20 years ago; which now belongs to my ex-wife, who still uses it.
Within a year of VERY LIGHT USE the salt mill is broken. One day I reached for it, grabbed the top, and the bottom half of the mill just fell over on the counter after the top came off in my hand. A $0.05 metal washer corroded from the salt. I contacted Unicorn Mills to seek a replacement salt mill, or at least a replacement washer. I included pictures of the broken salt mill showing how it was broken. At first I was told that their normal policy requires that I return the damaged salt mill, but since I'm in NZ they could just send a replacement. Cool. Then they changed their mind (and DIDN'T tell me; I was waiting for a replacement). After following up (it had been about a month since I was told they'd ship a replacement salt mill) they said they can't send a replacement until they receive the broken unit. Great, except that I can replace the set (with something that may actually last more than a year) for less than the cost of return shipping from NZ. I asked if they can drop a $0.05 washer in a $0.05 envelope and put a $1 stamp on it (I can fix it myself but I do need the part) but they are unwilling to provide even that level of support. They refused to even sell me a replacement washer. Now I've got a very expensive, broken salt mill, and ZERO reasonable support from the manufacturer.
This will definitely be the last time I buy anything made by Unicorn Mills. For the price, I think it's reasonable for me to expect that they'd be reasonable. I think it would be reasonable if they can drop a washer in an envelope to support a customer on the other side of the planet. I can only suggest that others save their money and buy another brand.
It's funny that the "Amazon Verified Purchase" reviews are not good. The other reviews are great.
Kitchen and Housewares
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