Le Creuset Enameled Cast-Iron 6-3/4-Quart Oval French Oven, Cobalt Blue
by Le Creuset
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Product Summary
Manufacturer: Le CreusetBrand: Le Creuset
Release Date: 2006-04-01
Model: L2502-3130
Color: Cobalt
Product features:
- 6-3/4-quart oval-shaped French oven made of enameled cast iron
- Cast-iron loop side handles; black, phenolic, stay-cool lid knob
- Heavy, tight-fitting lid helps lock in heat, moisture, and flavor
- Washing by hand recommended; oven-safe to 350 degrees F
- Measures 15-2/7 by 10-1/5 by 7 inches; limited lifetime warranty
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Kitchen and Housewares Reviews of Le Creuset Enameled Cast-Iron 6-3/4-Quart Oval French Oven, Cobalt Blue
Customer Review: If Anything Does Go Wrong, Le Creuset's Limited Lifetime Warrantee is Limited
Summary: 2 Stars
This is a great size the the dutch oven performed well on our Viking cooktop and in the oven, but the pot developed a 2.5 inch crack through the entire pot running vertically. Le Creuset didn't back their product and they don't really tell you why.
We owned this dutch oven for about 12 years, and I have about 3 other Le Creuset pots. Full disclosure: I think I bought this oven from the Le Creuset Outlet and it had an exterior defect, but that was supposed to be cosmetic only. Even then, the pot cost about $200 back in the day.
We are avid cooks; we enjoy quality cookware, and I avidly research our purchases. We also take good care of our cookware and knives, to the point of babying them.
Last winter, I finally looked up the shipping address of the maker (Amazon makes that part very easy!), made the phone calls, boxed it up, and paid the $10 to send it back. The consumer service department said that they would have the pot evaluated by their Quality Assurance Department and if they deemed appropriate, they would ship us a replacement.
Because we take such good care of our stuff, I didn't imagine we'd get a letter denying the replacement. Here's a snippet of the letter of Nov. 10, 2010: "Our Quality Assurance Department has determined that there are no defects in your 6.75 qt. oval French oven. The crack your cookware sustained is not from a factory defect in the material or workmanship."
That just feels to me like the corporate equivalent of a sibling spat. "You did it." "No, I didn't." There was no information to justify their position. So it really feels like a limited lifetime warranty at their discretion.
They do offer the opportunity to buy a replacement dutch oven for 75% off the catalog suggested retail price, which is $91.25. That's a good price, but it's still another $100, and the company doesn't seem to care.
I was going to purchase another one, really without thinking much about it. But the attitude bugged me. Honestly, how many of these do they really get back that they need to treat (once) loyal customers like this? All we did is cook in it at appropriate temperatures and hand wash it, so if our usage caused the problem, then I'm need to find another company to be loyal to. The new All-Clad MR round dutch oven heats just as evenly as our Le Creuset did, and it's easier to lift too.
If you really want this pot, it does perform well in the kitchen, but if the warranty is a significant consideration in your decision, I'd advise against Le Creuset right now.
Description of Le Creuset Enameled Cast-Iron 6-3/4-Quart Oval French Oven, Cobalt Blue
Le Creuset 6 3/4 qt Round Wide French Oven, New Cobalt Blue. Only Le Creuset offers such a wide range of unique shapes and designs. This product offers unrivalled flexibility of use, excellent heat efficiency, and the versatility to use it on any stovetBeautiful enough to bring to the table, yet durable enough to outlive its 101-year warranty against defects, this heavy casserole is perfect for preparing and ceremoniously serving dishes such as choucroute garni and braised lamb shanks. The oval shape handles big cuts of meat and big birds. Use it in the oven or on the stovetop for soups and chili. Made of cast-iron, which is unexcelled for its heat distribution and retention, this French oven cooks foods evenly and gently without hot spots at low temperatures and is suitable for all heat sources. This pan holds 6-3/4-quarts and its exterior and interior are clad in two coats of Le Creuset's famous enamel. The plastic knob on its heavy, tight-fitting lid is ovenproof to 450 degrees F. Loop handles facilitate carrying, and the casserole is dishwasher-safe. Like all Le Creuset cast-iron products, it is hand-cast in a one-of-a-kind sand mold and hand-finished at the Le Creuset factory in France. --Fred Brack
Dutch Ovens
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