KitchenAid KSC700SS 7-Quart Slow Cooker, Stainless Steel
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Kitchen and Housewares Reviews of KitchenAid KSC700SS 7-Quart Slow Cooker, Stainless Steel
Customer Review: cracked crock
Summary: 2 Stars
I ordered this slow cooker over the summer, and haven't had an occasion to use it until today. Bought a lovely roast and found a great recipe to try. Lo and behold, 15 minutes into the 8 hour cooking time I heard a loud pop and found a 4" crack running up the side of the crock. I immediately unplugged the unit, removed all the food and transferred it to my trusty cast iron dutch oven. Kitchenaid is sending a replacement crock so I don't have a brand-new, useless $130 appliance. Hope the 2nd crock lasts more than 15 minutes.Customer Review: Avoid this slow cooker
Summary: 1 Stars
I bought this cooker over a year ago. After 6 months the pot cracked. I ordered a replacement ceramic pot, and after 8 months of 'backordered', shipped, oops we didn't really ship it, its still on backorder, shipped - defective pot (not glazed), backordered, backordered, and finally a cancellation letter from Kitchenaid Customer Service, stating the product was no longer available!
$90 blown for 6 months of use.
Kitchenaid has the absolute worst customer service I can recall ever encountering.
Customer Review: Great til it breaks.
Summary: 1 Stars
This is the second one of these crock pots I've had. The first one had a crack in the ceramic pot after just a couple of uses so I went to the store and replaced it (it was still new). I hadn't used it for about a year until today. When I pulled the ceramic out after the meal to clean it there was the dreaded glob o' crispy goo on the inside of the cooker. Sure enough, I found a hairline crack in the ceramic pot. Twice is enough for me. The crock pot goes in the trash and I go looking for a different brand tomorrow.Customer Review: What's up with the lid??
Summary: 3 Stars
On every single one of these KitchenAid slow cookers that I've seen, the gap between the lid and the crock is absolutely huge. Even the saleslady at Sur la Table was flabbergasted when I showed them to her, and she admitted that she would not purchase one of these for that reason. The ones at Bed, Bath, and Beyond were the same. Sounds like an across-the-board problem to me-- I can see evaporation being an issue. That being said, I purchased the All-Clad slow cooker, and I am a very satisfied customer.Customer Review: Should not be on the market
Summary: 1 Stars
I purchased this crock pot for some of its features and for its size. The second time I used it the ceramic insert cracked. I contacted kitchen aide and they sent me a new insert but this time the crock pot would not heat. They sent me a second crock pot and this one will not heat either. This has been very frustrating especially due to the cost, I have a cheap $20 crock pot I have had for 15 years and it works consistently so I guess I will give up the bells and whistles and stick with that!