KitchenAid KP26M1XPM Professional 600 Series 6-Quart Stand Mixer, Pearl Metallic
by KitchenAid
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Category: Kitchen
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Product Summary
Manufacturer: KitchenAidBrand: KitchenAid
Model: KP26M1XPM
Color: Pearl Metallic
Product features:
- All-metal 10-speed stand mixer with powerful 575-watt motor
- 6-quart stainless-steel mixing bowl; direct-drive transmission
- Electronic speed sensor; auto shut-off; Soft Start minimizes splatter
- Wire whip, burnished flat beater, spiral dough hook, and pouring shield included
- Measurements H: 16.5, W:11.3, D:14.6
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Kitchen and Housewares Reviews of KitchenAid KP26M1XPM Professional 600 Series 6-Quart Stand Mixer, Pearl Metallic
Customer Review: Defective Design, Guaranteed to Break!
Summary: 1 Stars
They advertise ALL METAL GEARS, but fail to disclose that those gears are held in place with a PLASTIC COVER!
Allow me to share my story:
I am an engineer, my wife; a domestic goddess. We have not purchased a loaf of bread in this household for over 3 years now. Every kitchen gadget we own is top of the line because we know that it'll get used, and used hard. That and being an engineer, I can really appreciate a well designed product. The KitchenAid mixer is the ONLY appliance we own that has continuously failed at every opportunity.
Dezra (my wife) had been using her Artesian 325 watt to make dough's and whatnot for years. When she started getting serious about bread making, she requested the wheat grinder for Christmas, which she got. When she put it on the mixer, it strained for a bit then "Popped".
I could hear that the transmission had broken. I opened it up and found that the electric motor feeds into a gearbox, and all the gears in that gearbox are held together by a PLASTIC COVER! I was astonished that ANY design engineer would consider that as being sufficient.
What happens is that the strain on the motor translates directly to strain on the gears, which warm up. As soon as the plastic cover warms up, it starts to flex. The moment it starts flexing, the gears are no longer meshing properly which generates more heat until the teeth of the gears bind up and the plastic cover simply cracks.
I called up KitchenAid hoping to get replacement parts as this unit was over 2 years old and definitely out of warranty. We told the customer service rep our problem and they stated that they would ship out a new mixer immediately, that they no longer made the Artisan model and they would have to upgrade us to the Professional 6 with 525 watt motor. Oh yes, and what color would you like sir?
We were amazed by the speed and courtesy of their customer service. They stated that we ground too much wheat for too long. Uh huh, sure. They made a product with a cheap part and that cheap part broke.
Well, once we got our new Professional 6 we plugged it in and started grinding wheat. It wasn't 5 minutes before the gearbox broke on that one too! Could they possibly be using the same gearbox cover? Well, sure enough, I pulled the cover off and it had the exact same gearbox and cover as the 350 watt motor. I was floored. They are using a motor that is nearly 2x as powerful but they didn't beef up the gearbox? That's like putting the transmission of a geo metro into a truck and expecting it to hold up. The bigger the motor is simply ensures the more power going into that gearbox which will undoubtedly fail. The bigger the motor, the faster it'll fail.
I told customer service, as they were shipping out a new one, that ALL they had to do was put a metal cover on the gearbox and all the problems would be solved.
My wife got the new mixer and promptly put the wheat grinder away, permanently. She now grinds wheat with her Vita Mix blender.
Well, a year has passed and we're now hearing the gearbox popping and rattling. I open it up, see the familiar plastic cover, shake my head and call customer service. What I heard from them had me bewildered. Should I be laughing or crying?
They said that we were mixing the bread dough for too long at too high of speeds. Excuse me??!! This plastic part was under engineered and so therefore your response is to only use my mixer in 10 minute increments out of fear of breaking it? Wrong answer.
That's like buying a new pickup truck and having it break down the first time you try and haul something. Taking it back to the dealership only to hear them say, sorry, your 1 ton pickup truck can only pull a half ton load in 10 minute increments, and you can't be going over 45 at any time while doing so.
Excuse me, that's why we bough a KitchenAid, was so that we could USE IT! Their customer service stated that if we wanted to keep the mixer, well, we shouldn't use it.
Having done design work, I know what is happening. KitchenAid knows that 90% of their customers don't bake bread except for special occasions. They use this for making cookies and whatnot, and only on occasion. They designed the internals using the CHEAPEST PARTS they could get away with, that way they can make an extra $5 on each machine sold knowing that only a small % will come back while under warranty. The ones that they do have to swap out will be covered by that extra $5 they're making on all the others.
They consider this a wise tradeoff. Well, it might be if the internet didn't exist and people like me could post a review that exposes them for what they are doing. They're taking a MONSTER of a brand name and throwing it out the window, all for a plastic part that would cost $1 to have milled out of aluminum.
We now have, courtesy of Kitchenaid this new Professional 600, and wouldn't you know it, it has the same plastic cover. All this means is that this gearbox will break faster than all previous ones. What's the use?!
More KitchenAid KP26M1XPM Professional 600 Series 6-Quart Stand Mixer, Pearl Metallic reviews:
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Description of KitchenAid KP26M1XPM Professional 600 Series 6-Quart Stand Mixer, Pearl Metallic
The Professional 600 TM has a powerful motor that is crafted for commercial-style performance, the direct drive, all-steel gear transmission delivers unyielding power for professional results. The mixer can effectively mix up to 14 cups of all-purpose flour per recipe and produce up to 8 pounds of mashed potatoes. The Soft Start mixing feature helps minimize ingredient splatter and flour puff with gentle acceleration to selected speed after start-up. Electronic Speed Sensor monitors operation to maintain precise mixer speed. Commercial-style motor protection automatically shuts off the mixer when overload is sensed to protect the motor. Durable all-steel gears provide reliable service. The mixer includes a 6-quart-capacity stainless-steel mixing bowl with a contoured handle, as well as a professional wire whip, a burnished flat beater, a spiral dough hook, and a one piece pouring shield. Its multipurpose attachment hub with a hinged hub cover flips open to allow for easy installation of attachments. The Professional 600 Series bowl-lift design raises the bowl into the mixing position, and its solid, truly seamless one-piece motor head design is easy to clean and comes in a variety of fashionable colors.Stand Mixers
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