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KitchenAid KP26M1XER Professional 600 Series 6-Quart Stand Mixer, Empire Red by KitchenAid
Product SummaryManufacturer: KitchenAid Brand: KitchenAid Release Date: 2007-06-01 Model: KP26M1XER Color: Empire Red Product features: - All-metal 10-speed stand mixer with powerful 575-watt motor
- 6-quart stainless-steel mixing bowl; direct-drive transmission
- Electronic speed sensor; auto shut-off; Soft Start minimizes splatter
- Wire whip, burnished flat beater, spiral dough hook, and pouring shield included
- Measurements H: 16.5, W:11.3, D:14.6
Accessories:
Kitchen and Housewares Reviews of KitchenAid KP26M1XER Professional 600 Series 6-Quart Stand Mixer, Empire RedCustomer Review: 2 mixers in 3 years never again, no KitchenAid for us Summary: 1 Stars
Never again will I buy a kitchenaid product. 2 mixers faild in less than 3 years, I am using a Viking now.
When we first got this mixer we thought it was great, we bought the Professional Heavy Duty, but the gear drive failed just a few days over a year, KitchenAid sent a refurbished mixer but it only had a 6 month warranty, but the note with the replacement mixer said just like new, so even though it started making noise I was not worried, when the mixer head fell off in the bread dough on thanksgiving day I knew it was time to contact KitchenAid again.
Two Professional Heavy Duty Mixers in three years, not very good durability from my point of view.
After several emails I have given up, we spent a ton of money on the mixer and every attachment KitchenAid made, as they used to be a great company, but now perhaps one is better off buying something else.
Here is what they said
"KitchenAid offers a 6-month warranty (from date of purchase) on most factory refurbished products. If your appliance should fail, due to a manufacturing defect, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge.
There are no recalls or known issues at the present time with any of the stand mixer models.
(They wont even look at a defective mixer without charging you to send it to them.)
We are sorry to learn about the problems you have experienced with your unit. KitchenAid does not supply technical information either in emails or over the phones, so we cannot determine why the unit is not functioning properly. We would recommend authorized service to diagnosis and resolve the problem.
At this time the information provided indicates that you stand mixer is outside of any warranty.
KitchenAid currently offers a Stand Mixer factory repair shipping kit for $32.00. This kit includes a letter of instruction, packing materials, shipping box, and a pre-paid shipping label. The kit also includes the shipping cost to return the unit to you.
After the factory receives your unit, a trained technician will diagnose the problem and contact you with an estimate for repair. You may decide at that time if you would like us to proceed with the repair. A $25 diagnostic fee will be assessed to have our technician diagnose the problem. If you decide to have us repair the mixer, that fee will be applied toward your total cost of repair.
To purchase a Factory Shipping Kit, please feel free to contact the KitchenAid Customer eXperience Center at 800-541-6390. We are available between the hours of 8am to 8pm (EST), Monday through Friday. Saturday hours are 10am to 5pm (EST).
Dawn B.
E- Solution Specialist
KitchenAid Customer eXperience Center
[...] // 1-800-541-6390"
Description of KitchenAid KP26M1XER Professional 600 Series 6-Quart Stand Mixer, Empire RedThe Professional 600 TM has a powerful motor that is crafted for commercial-style performance, the direct drive, all-steel gear transmission delivers unyielding power for professional results. The Professional 600 Stand Mixer can effectively mix up to 14 cups of all-purpose flour per recipe and produce up to 8 pounds of mashed potatoes. The Soft Start mixing feature helps minimize ingredient splatter and flour puff with gentle acceleration to selected speed after start-up. Electronic Speed Sensor monitors operation to maintain precise mixer speed. Commercial-style motor protection automatically shuts off the mixer when overload is sensed to protect the motor. Durable all-steel gears provide reliable service. The mixer includes a 6-quart-capacity stainless-steel mixing bowl with a contoured handle, as well as a professional wire whip, a burnished flat beater, a spiral dough hook, and a one piece pouring shield. Its multipurpose attachment hub with a hinged hub cover flips open to allow for easy installation of attachments. The Professional 600 Series bowl-lift design raises the bowl into the mixing position, and its solid, truly seamless one-piece motor head design is easy to clean and comes in a variety of fashionable colors.
Stand Mixers
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