KitchenAid KFPW760OB 700-Watt 12-Cup Food Processor, Onyx Black
by KitchenAid
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Product Summary
Manufacturer: KitchenAidBrand: KitchenAid
Model: KFPW760OB
Color: Onyx Black
Product features:
- 700-watt food processor with wide and narrow feed tubes, plus pulse control
- 12-cup work bowl, 10-cup chef's bowl, and 4-cup mini bowl with mini blade
- Multipurpose stainless-steel blade, dough blade, citrus press, and egg whip
- 3 discs for slicing/shredding; spatula; storage case; dishwasher-safe parts
- Measures 10-1/2 by 8-1/4 by 16-1/8 inches; 1-year warranty
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- KitchenAid KHM7T 7-Speed Hand Mixer, Onyx Black
- KitchenAid 6-Piece Gadget Set, Black
- KitchenAid KHB300OB Hand Blender, Onyx Black
Kitchen and Housewares Reviews of KitchenAid KFPW760OB 700-Watt 12-Cup Food Processor, Onyx Black
Customer Review: Beautiful but fatally flawed
Summary: 2 Stars
This is a beautiful-looking food processor that I bought to replace our old Cuisinart DLC-8 when its work bowl finally cracked beyond compare. When the KitchenAid first arrived, I was very pleased with its appearance, size, and capacity. We used it sporadically for various tasks, mainly grating mozzarella and other cheeses. It performed fairly well, though not as well as our old Cuisinart had. Still, we were pretty satisfied with it. Then, one night after grating some cheese, the disk stem stuck. We couldn't remove the stem or the bowl. After hunting around on line, including at the KitchenAid site, we discovered that we weren't alone in this problem. Another person who'd had the same problem suggested turning the machine on and off several times to unstick the stem. We tried this, and at first it didn't work; finally it did, though. The next day I contacted KitchenAid. Our machine had barely been used, still had plenty of warranty months left, and was already having problems. At first I was told that I needed to make sure the cheese didn't go above the halfway point in the bowl and that there was nothing more KitchenAid could do for me. When I questioned the design of the machine, the KitchenAid customer service representative just kept repeating the same answer about not filling up the bowl more than halfway. I finally asked for a supervisor. To make a very long story short, one that took place over several months, KitchenAid agreed to replace my processor at their cost and send me a new one. I'd asked for a complete refund, because I was worried the new processor would have the same sticking disk-stem problem, but they said that replacing the processor with another one was the first step. When the replacement processor finally arrived, the box was damaged, and the machine did not look like it had been packaged the same way my original one had. I was concerned that I'd received a factory-reconditioned model or that the replacement model might have been damaged in shipping. By this time I was feeling pretty frustrated, even though the new KitchenAid rep I'd been conferring with by e-mail and phone had been very sympathetic and responsive. She was finally able to get approval for me to return the replacement food processor unused and get a full refund of my original purchase price. In addition, they sent me a coupon for use on another KitchenAid product. I was happy with the ultimate outcome (getting my refund), but I still question the design of this machine. I don't think you should have to be super-careful about not going more than halfway up the bowl with your gratings--and in our case, we actually hadn't gone that high up. Plus, what's the point of having a nice big bowl if you can't fill it up more than halfway? My recommendation is to skip this particular model and look for another one, perhaps by KitchenAid but perhaps not. Before you buy, check to see (by Googling and reading reviews either on this site or others) if people have reported any problems with the model you're considering. I have other KitchenAid products I like very much--their stand mixer and hand mixer in particular--but I doubt I'd buy another KitchenAid food processor after our experience with this one.
Description of KitchenAid KFPW760OB 700-Watt 12-Cup Food Processor, Onyx Black
KitchenAid Model KFPW760 Food Processor packs 700 watts of power with an ultra wide mouth feed tube, three bowls, and all the tools for your creative cooking. Combine all this with KitchenAid's hassle-free replacement warranty, and you will have everything you need for shredding, slicing, dicing and mincing.Food Processors
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