Keurig B-70 B70 Platinum Single-Cup Home Brewing System
by Keurig
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Category: Kitchen
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Product Summary
Manufacturer: KeurigBrand: Keurig
Release Date: 2006-10-01
Model: B-70
Color: Black/Chrome
Product features:
- Single-cup home brewing system for use with patented K-Cups
- One-touch control panel; blue backlit LCD display; digital clock; programmable on/off
- 5 brew-size options; adjustable brew temperature; removable drip tray
- Blue-lit removable 60-ounce water reservoir; descale indicator; dishwasher-safe parts
- Measures 13-4/5 by 10-2/7 by 13 inches; 1-year limited warranty
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Kitchen and Housewares Reviews of Keurig B-70 B70 Platinum Single-Cup Home Brewing System
Customer Review: B70 Platinum - Apparently Plagued With Same Problem!
Summary: 1 Stars
I must admit that I am VERY disappointed. I LOVE the concept of this machine, but apparently Keurig is plagued with consistent problems with this machine and others. I have had my B70 for less than a month and it's already defective. It started shutting itself off even before it would attempt to start to brew. At first I dismissed it to user error but during this last week, it's been shutting itself off in the middle of a brew cycle - the display goes to "not ready" and then it just completely powers off! I double checked the settings and the auto off is disabled so it's not user error. I have used bottled water from day one, so Keurig is not going to get away with telling me that I need to descale the thing. I'm also disappointed with their customer service - like other reviewers, I too am getting the run around. I called Customer Service on Thursday and after spending several minutes giving my name, address, phone number, email address, purchase date and serial number (by the way, I had already registered my unit online so I found myself wondering why I was having to provide all of this information again on the phone) I was told "gee, we sold thousands of them on QVC so our call volumes are very high right now." So, after providing all of the information to Customer Service and describing the problem I was then told that I must speak to a "technician" for further assistance. After waiting on hold for several minutes I was informed that there wasn't a technician available and assured that someone would call me back within 48 hours. How maddening! As you may suspect, it's been 24 hours and not a single attempt from a technician to contact me has been made (I have caller ID so I know that no attempt to contact me has been made). I attempted to call Keurig again Friday afternoon to see if perhaps one of these so called "busy technicians" was available but guess what? They all went home for the day. As you may have seen with other reviewers, their technicians have bankers hours working only Monday to Friday until 5 or 5:30pm ET. Good grief! I also attempted to call the third party vendor that I ended up inadvertently ordering this unit from through Amazon (Chef's Corner Store). I called them at 2pm Pacific on Friday and they didn't answer their phone. Their voice mail indicated that if I was calling during business hours (of course, their business hours weren't provided in the message) I'd receive a call back. Guess what - no call back! No attempt to contact me what so ever!
Because I do love this machine, I'm going to give Keurig a chance, although I'm fairly confident that a replacement machine probably won't last very long either. From what I've read, most folks can't seem to get one to last more than about 1 1/2 years. As with other reviewers, this is very disappointing considering the cost of this machine - it's almost $200. You'd expect better quality and much better customer service for that price. And if you look at other negative reviews, you'll see that this problem has gone on for years!
On a positive note, I disagree with those who indicate that the coffee is weak - I've tried several of the varieties and like most of them - and I have certainly NOT had any problems with weak coffee and I have been brewing my coffee at the 9.25oz size. I simply can not understand how anyone thinks that the coffee is weak. I've had enough Starbucks coffee to tell you that the Bold and Extra Bold K-Cups live up to what you'd expect!
I also completely disagree with those who indicate that the Keurig is noisy - sure it gets a little noisy right near the end of a brew, for all of about five to ten seconds, but truthfully, my microwave buzzer and stove hood are louder than the Keurig for goodness sakes.
My only other disappointment with this machine is the lack of mug warmer. I have my B70 set for the maximum temp which is 192 degrees. It's hot when it first brews, but with no mug warmer (the machine simply has a little drip tray plate) the coffee cools off quickly. To get around this problem, I purchased a mug warmer and simply replaced the drip tray with the mug warmer - that way I can brew a cup of coffee but don't feel like I have to rush back in to the kitchen to get to it before it starts cooling off. I'm quite surprised, actually, that Keurig hasn't designed a built in mug warmer. I think it would be an ingenious idea!
Update: I posted this same review on Keurig's website and interestingly enough, they have not posted it. I removed all references to price and Chef's Corner Store and Amazon yet it still hasn't been posted. This makes one wonder if Keurig has something to hide? If you look at all 77 reviews for the B70, you'll find only ONE negative review - huh.
Also - I finally received the infamous call from the "busy technicians" today. This gal could not wait to get me off the phone. She didn't even ask me to descale the thing telling me that it's been too soon - it's interesting, though, that she mentioned the descaling first - this seems to be a canned response from Keurig and their answer to all of their problems (see other reviews). She did ask if I'd used the special filter that allows consumers the option of using their own coffee instead of one of the prepackaged K-Cups - like somehow that is the cause of a machine that has decided to shut itself off all the time. I have been assured that my new Keurig will ship on Monday, Fedex Ground no less, but no charge to me. Once I receive the new one I am to box up the old one and send it back. Any bets on how long the new one will last?
The convenience of this machine is wonderful - it is so nice not to have to clean out coffee filters full of used coffee grounds and clean out a coffee pot with hours old coffee. The coffee is really good and it's hot (if you drink it right away or put a mug warmer under your mug). The B70 is stylish and it's easy to operate (when it works). Sigh...
UPDATE: I received my new replacement B70 unit on Thur 1/14/2010 and installed it on Friday. Low and behold, yesterday I had powered it on to make a cup a coffee and returned about 10 mins. later to find that the machine was powered off. I thought, gee, no, this really can not be happening and dismissed it to user error. Well, today, I turned it on, and after making a low hum for about two minutes, it didn't even draw water in to the back of the unit, it just powered off all by itself. I turned it back on, it did it again. I turned it back on a third time and then it finally pumped the water and brewed the coffee. I SIMPLY CAN NOT BELIEVE THIS - this is my second, replacement machine, shipped to me directly from Keurig, and it's not even a week old and the darn thing is doing exactly what the first one was doing. So, alas, I'm on the phone with customer service again, this time they couldn't find me in their system because the technician who sent me the replacement machine put my middle name on the replacement order, and put my middle name first. So after working with a customer service rep who had about as much intelligence as my pinky finger (I had to spell out gmail.com), she tried to get me to a technician -and f course, their technicians were all busy - gee, wow, go figure. So once again, I'm waiting for 24-48 hours for a technician to call me back so that they can tell me that yes, by all means, this machine is defective too, and gosh, we'll get you another one out right away. I wonder how many of these I'm going to have piled up in my dining room before I get one that works for longer than a couple of weeks (they were supposed to email me a shipping label for the first one for which they did not).
UPDATE: Well, as expected, I'm now on my third Platinum B70 and it too only lasted days. Same problem, blah blah blah. The only good thing is that after all of my complaining, someone at Keurig finally cared and reached out to me, first by email, then by phone. Apparently Josh O'Leary really exists! The disappointing thing is that he'll lie to your face and tell you that they've really only had a small number of machines with problems even though there are countless complaints on Amazon and on Keurig's own website when you look at the feedback for all of the models combined - it's simply a global issue for them. And now mysteriously, the Platimum B70 is out of stock at Keurig until April. I'd like to think that they're pulling them in an attempt to actually fix the problem before reintroducing the B70's back to the market - yah, dream on....silly me.
Description of Keurig B-70 B70 Platinum Single-Cup Home Brewing System
The Platinum Brewing System is Keurig's best single-cup brewing system for your home. This premium model offers discerning coffee drinkers the widest range of five cup size options for brewing. The Platinum offers the full spectrum of features including Auto On/Off, Digital Clock, Adjustable Temperature Control and the "Set Your Favorite Cup Size" option. The largest available 60 oz. removable water reservoir holds up to ten cups before refilling and the removable drip tray allows for easy cleaning and the use of travel mugs. The sleek, award-winning design is a unique footprint among Keurig's line of home brewing systems and includes both a blue lit water reservoir and blue lit LCD display. At initial set up, once the machine is filled with water, it will take approximately 4-minutes for the water will be heated. During the heating period the red light next to ?HEATING? on the LED Control Center will become illuminated. Once the water is heated, the red light will turn off and the Small Mug Button will flash. Press the Small Mug Button to start a cleansing brew. Pour the hot water into the sink. The Brewer may take 15 seconds to reheat water between brews during which time the red light next to ?HEATING? on the LED Control Center may be illuminated. When the water has heated, the red light will turn off. The one-time set-up process is now complete and you are ready to brew!Coffee, Tea & Espresso
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