Jura-Capresso Specialty Coffee Makers CM 200, Black/Silver Accents
by Jura-Capresso
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Our Price: $49.95
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Category: Kitchen
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Product Summary
Manufacturer: Jura-CapressoBrand: Jura-Capresso
Model: 476.04
Color: Black/Silver Accents
Product features:
- 10-cup coffeemaker with glass carafe and illuminated LCD display
- Auto-brew option; 24-hour programmable clock/timer; 2-hour auto shut off
- Brew-pause function for sneaking a cup midbrew; nonstick warming plate
- See-through removable water tank; charcoal water filter; GoldTone filter; cord storage
- Measures 10-1/5 by 6-1/2 by 13-1/5 inches
Kitchen and Housewares Reviews of Jura-Capresso Specialty Coffee Makers CM 200, Black/Silver Accents
Customer Review: Be prepared to wait and argue for your warranty rights
Summary: 2 Stars
Other reviews are pretty much on target... great coffee, simple controls, removeable water tank, sleek design; HOWEVER, cheap construction is also true. It started to leak a bit after 7 months, sometimes leaving mysterious water puddles on the counter. Then one morning I woke up to the flood. It leaked all 10 cups of water from the seam between the hot base plate and upright silver-tone case. The first time I called, I gave up waiting on hold, declining to leave a message so they could call me back at my inconvenience. Then I emailed them, but their return email said I must call, so I call again I did, and waited it out. A helpful man took the info with several hold breaks for no apparent reason. Then he said I would have to send it in at my expense and they would replace it. I quoted from the bolded text on the printed warranty that came with it, which says I do not have to pay any shipping costs either way within the US. That's when we entered the twilight zone. He claimed that on "the smaller machines" it is their policy that the customer pays to send it in. Policy, smolicy, I was reading directly from my printed warranty, and he admitted he was reading the same thing! After some more time on hold, I was told (as if they were doing me a favor) that they would send a prepaid shipping label, but I "was advised" that if anything went wrong with the replacement, it is not their policy to pay shipping. I said I certainly did not agree with that, since I was looking at the warranty which showed my rights in writing. He insisted he would get in trouble unless it was noted that I had "been advised" even if I didn't agree. I talked to the supervisor at that point, and it became clear who the nuttiness was coming from. After an Alice in Wonderland style conversation, she finally agreed that they would have to honor the no shipping cost, even though it "is not our policy." Now why would a company want to alienate their customers with nonsense like this, anyway? Hmmm... maybe to cut down on shipping costs when so many of "the smaller machines" have to be returned?
Description of Jura-Capresso Specialty Coffee Makers CM 200, Black/Silver Accents
The Capresso CM 200 Programmable Coffee Maker brews 10-cups of coffee in under 9-minutes for maximum flavor and aroma and has a special setting for maximum flavor and aroma when brewing 3 to-5 cups. CM200 features a 24-hour programmable digital clock/timer with illuminated LCD display. Electronics retain all programming during short power outages up to 10-seconds. Swing-out coffee filter holder with GoldTone Filter (included) which eliminates the need for paper filters and is easy to clean. Drip Stop allows you to pour a cup while brewing. See-through removable water tank with water level indicators and Charcoal Water Filter to remove up to 82-percent of chlorine and other impurities from tap water (filter holder and one charcoal filter included). An electronic filter indicator on the display panel shows when to replace the charcoal filter. 10-Cup Glass Carafe features ergonomic handle, brew-through lid and drip-free pouring spout. Non-stick warming plate, concealed cord storage and 2-hour safety shut-off.Drip Coffee Machines
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