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Kitchen and Housewares Reviews of Jack LaLanne JLPJB Power Juicer Juicing MachineCustomer Review: CANNOT GET SINGLE ACCESSORIES - PACKAGE ONLY Summary: 1 Stars
I HAVE THREE OF THE JUICERS. THE FIRST POWER JUICER THAT I BOUGHT WAS OK. SO I BOUGHT ANOTHER. WITHIN A MONTH OF GETTING THE SECOND ONE, THE FILTER BASKET BROKE WHEN TRYING TO REMOVE IT FROM THE HOUSING. THE HOUSING WAS TOO TIGHT AND DID NOT RELEASE THE BASKET PROPERLY. THE BASKET CANNOT BE REPLACED WITHOUT BUYING AN ENTIRE ACCESSORY PACKAGE FOR $26.00. I DON'T NEED ANY OF THE OTHER PARTS AND JACK LALANNE WILL NOT SELL THE REPLACEMENT BASKET ONLY. SO THE JUICER IS WORTHLESS NOW. AT THE SAME TIME THAT I PURCHASED THE SECOND POWER JUICER, I ALSO PURCHASED THE EXPRESS JUCER FROM JACK LALANNE. THIS JUICER HAS A SERIOUS DESIGN FLAW. THE JUICE NOT ONLY COMES OUT OF THE SPOUT WHERE IT IS INTENDED TO COME OUT, BUT IT ALSO GOES DIRECTLY GOES INTO THE MOTOR AND COMES OUT OF THE MOTOR HOUSING. SO I GUESS IT IS JUST A MATTER OF TIME BEFORE THE MOTOR IS RUINED. THERE IS NOBODY AT JACK LALANNE TO SPEAK TO EXCEPT IF YOU WANT TO BUY ANOTHER JUICER.
Customer Review: NO POWER JUICER Summary: 1 Stars
I am not sure what hurts me most, Jack Lalane being a huckster or the distributing company (i.e. TriStar company). I've had juicers for years. They all will juice carrots and leafy vegitables. Incredibly, the Lalane juicer WILL NOT JUICE CARROTS. It will juice about half a carrot before it simply stops juicing the carrot !! And don't even try leafy vegitables. When I checked the power rating of the motor it turns out to be the WEAKEST MOTOR of all of the juicers and at HALF OF THE RPMS!!
Returning the juicer is a nightmare as they purposely mix up the order numbers and charge over $24.00 for shipping and HANDLING ! Once they have your telephone number for a return, they block your phone !!! So if you want to call them a second time you will need a different phone.
As I said, though, I held Jack Lalane up as a real hero and leader ever since I was a child. Now I know better. Jack is just a salesman.
Customer Review: Defective Jack Lalanne Juicer with Crappy Warranty Summary: 1 Stars
I'm selling my LEMON on Ebay with this description
Defective Jack Lalanne Juicer with Crappy Warranty:
Here's my juicer. Sorry Jack. Somebody buy it from me PLEASE!!! I'm sick of looking at it as it takes up space in my home. I purchased the item 3 summers ago. Enjoyed using it 3 or 4 times until the top broke. Just needs a simple part replacement or repair. I've written & emailed Tristar several times without a single response. Other customers write about their troubles in dealing with the service phone operators. In doing the math a great product plus a company who's actual service practices drains their customers that equals a juicer I don't want to look at. Any altruistic soul or energetic consumer activist out there that wants to take this thorn in the flesh off my hands and soothe my pain with some of my initial investment back?
Customer Review: Cheap plastic piece broke, $50 to replace whole motor... Summary: 1 Stars
I turned my juicer on today only to hear a loud rubbing sound. I immedeatly turned it off and disassembled it to make sure I didn't leave something in it or something, only to find that the plastic plate and screw on top of the motor was broekn. After looking at other reviews, I can see that this is a common problem, most likely due to the design of the juicer. The feed tube is positioned off-center, putting a bending stress on the attachment screw every time you press down on a piece of fruit that gets stuck in the chute. With this design, and the fact that the user must tighten the blade down to this plastic piece every time, and its a wonder they all don't break after a few uses.
I would not recommend this juicer because of this poor design. I am going to try the Beville compact juicer that has a center feed chute and a one piece blade/filter.
Customer Review: Poor Customer Service Summary: 2 Stars
I was given this Power Juicer for Christmas. I used this everyday. The beginning of April, the motor burnt out. I only juiced what the book said I could juice. It was used daily, as I would expect a juicer should be used. We called the phone number with the warranty, since it has a lifetime warranty. They said they would send a new motor and we would be charge $20 for the shipping. 3 1/2 months later we received the motor for the Montel Healthmaster. We called to find out why and ask for the correct one to be sent. They first accused us of telling them we had the Healthmaster. Then said they would send the correct one for a charge of $20. After some arguing, they finally said they would send for free. I was happy with the juicer while it worked. But, if it only lasts 3 months, then wait 4 months for replacement, I am not really getting the benefit.
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