Hamilton Beach Brands Inc Lg Toaster Oven/Broiler 31197 Toaster Oven/Broiler
by HAMILTON BEACH BRANDS INC
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Product Summary
Manufacturer: HAMILTON BEACH BRANDS INCBrand: Hamilton Beach
Model: 31197R
Product features:
- Hamilton Beach
- Large Capacity Countertop Toaster Oven/Broiler With Convection
- Capacity Large Enough To Fit Two 12" Pizzas.
Kitchen and Housewares Reviews of Hamilton Beach Brands Inc Lg Toaster Oven/Broiler 31197 Toaster Oven/Broiler
Customer Review: Miss my old H.B.,Sadly new H.B.poorly made and poor H.B. cust service.
Summary: 2 Stars
I had one of these for 7 years and it was great. Eventually the lower elements stopped working. I was surprised to learn that Hamilton Beach doesn't offer replacement parts or repair locations. Local appliance repair people make expensive household calls only and couldn't find a tinkerer. So after researching other ovens, I decided to get another Hamilton beach anyway because of it's great dimensions, length of timer, simplicity of controls, power, price etc. I get the new one and the door is on crooked. Also, the front edge screws were in crooked and not in all the way. The oven is designed to have some space between the front glass and the frame but I'm talking about a crooked door with 1/2 inch difference from left to right that I could look down through to the inside of the oven without opening the door. My old one, which I still had to compare to, had nothing of the sort. And the last thing I wanted was chipping an expensive enameled cast iron pot on a cheap screw. I called up Hamilton Beach and told them about it and they ran me around for two weeks. They claimed that the oven worked fine despite this according to their engineers so basically they weren't going to take the oven back. If the outside was made this way then who knows if the next one was going to be the same and how well it was made inside. Thank goodness for Amazon's return policy. I got the Wolfgang Puck 42L instead and found a more spacious spot. The Wolfgang reaches 350 degrees on convection and 450 degrees on regular bake,has good height for pots, has simple controls, more space to handle a large chicken on a rotisserie, and a 2 hour or continuous timer. It has more elements on the top for broiling. If I need anything higher temp, which is rare, I'll use my gas oven as a back up. Goodbye to my good old Hamilton Beach; now E-cycled. Good riddens to the new one. Hello to the Wolfgang Puck 42L and not looking back.
Description of Hamilton Beach Brands Inc Lg Toaster Oven/Broiler 31197 Toaster Oven/Broiler
Hamilton Beach, Large Capacity Countertop Toaster Oven/Broiler With Convection, Capacity Large Enough To Fit Two 12' Pizzas.Toaster Ovens
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