Gaggia 37002 The Coffee Espresso Machine, Grey
by Gaggia
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Our Price: $150.00
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Category: Kitchen
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Product Summary
Manufacturer: GaggiaBrand: Gaggia
Model: 37002
Color: Gray
Product features:
- 1425-watt espresso machine with 17-1/2-bar pump and 2 thermostats
- Frother attachment; 72-ounce removable water reservoir; hot-water dispenser
- Built-in cup warmer; anti-drip system; Illy-pod capability; rocker-style switches; safety valve
- Detachable parts for easy cleaning; 2 filter baskets, tamper, and 7-gram scoop included
- Measures 14-1/2 by 8 by 9-3/4 inches
Kitchen and Housewares Reviews of Gaggia 37002 The Coffee Espresso Machine, Grey
Customer Review: great for small quantities; check your warranty terms
Summary: 4 Stars
There's a lesson in this review: make sure to check with the warranty provider how long it takes to fix a broken machine. With some providers, it may take up to three months where you'll be without your machine, and since these small espresso machines might break often, it's an important factor.
Initially it worked fine. I wouldn't compare it to industrial machine since an industrial machine can prepare shot after shot of espresso, and steam at the same time, whereas with the Gagia Coffee you can prepare an espresso, wait a minute or two, froth some milk, wait a minute, and repeat if needed (so it's tidious to make cappuccinos to a group of 4+ people. It can take 20 minutes for a group of 6-8, so when the last one is ready, the first ones are rather cold). But other than the pace, and for personal use (even two cups at a time), it produced excellent results: the espresso had lots or crema, and the steamer had lots of pressure. I was able to froth milk just like I wanted and was improving on my latte-art techniques.
After about a month of daily usage (about 2-3 times a day, on average) I noticed the steam pressure started to decrease. Within a few weeks it reached the point where I had to do stops when frothing milk, to allow the machine to generate more pressure. When making a latte or cappuccino, you have to prepare the espresso first and then froth the milk. If you have to stop a few times when frothing the milk, the espresso gets cold and loses its crema. It's also hard to be consistent with frothing in between stops. At this point using the machine has stopped being fun anymore and the quality of the drinks got worse and worse with time.
I don't know yet what went wrong with the machine and if it is just a statistical problem or that this is the nature of all small machines, to work well only in the first few weeks/months. I must say that I didn't get the machine from Amazon, but rather from WholeLatteLove.com, and their customer service is so bad that almost 3 months after sending them the machine, they admitted they still didn't look at it and I don't know when I will get it back. Worse than that, I don't know in what condition I will get it back, and if the problem arises again, I will think very seriously whether to send it for repair again.
Description of Gaggia 37002 The Coffee Espresso Machine, Grey
1999 Consumers Best Buy! The Gaggia Coffee is an espresso and cappuccino machine that shares the same styling as the "top of the line" Gaggia Classic. Equipped with two thermostats that automatically regulate the correct temperature of water for brewing coffee and steam temperature for frothing. This espresso machine is constructed of heavy duty materials for longevity and forged brass components to stabilize temperature, keep your brewed espresso hot and your extraction perfect. Includes two stainless steel filter baskets (one and two shot), coffee tamper and 7g measuring scoopEspresso Machines
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