Froth Au Lait Professional S10
by Froth Au Lait
Our Price: $137.70
Availability: Usually ships in 1-2 business days
Category: Kitchen
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Product Summary
Manufacturer: Froth Au LaitBrand: Froth Au Lait
Model: FALnS10
Color: Silver
Product features:
- Innovative heating and whipping technology; fully automatic--shuts off when done
- Thickest and richest froth topping
- Includes recipe book for making varity of froth flavors
- Makes Chai Tea and Hot Chocolate
- Commercial Quality-NSF approved
Kitchen and Housewares Reviews of Froth Au Lait Professional S10
Customer Review: Works, but not easy to clean and customer service was unsatisfactory
Summary: 2 Stars
I purchased this product early in March of this year because I was looking for a quality milk frother to use with my Nespresso Le Cube. I had previously used the original Aeroccino, however its capacity was an issue in addition to an electrical failure after less than a year of use.
Upon doing some extensive research, it seemed this Froth Au Lait Professional was *the* frother to own. All the reviews on this site seemed to indicate it was the best thing to come along since the discovery of milk itself. Although the price was high, I decided the stainless steel model would provide better longevity as compared to its cheaper, plastic-based sibling.
When I first opened the package, the first thing I noticed was its size. It was 3-4 times larger than the Aeroccino, and seemed pretty well built. The pitcher contained a long post jutting from the bottom, with a rather sharp edge at the top (more on this later). The plastic frothing paddles drop onto the top of this post.
The first time I used this frother, it delivered great frothed milk. It was at the right temperature for me (hot, but not scalding), and its capacity seemed just right. However this is where all the positive aspects of the frother end.
This product has several design flaws, in addition to poor customer service. The following were issues I encountered/observed, and may not bother other people, but they were big problems for me.
First, even though the pitcher is large, it is not easy to clean due to the metal post jutting from the bottom. Residual milk tends to burn at the bottom, so a scouring pad of some kind is required to completely clean it. I ended up scraping my hands a couple of times on the post trying to get the bottom completely clean. It would've been nice if the top of the post was ground down or smoothed out, or re-designed with a curved edge.
Second, the frothing paddles were designed to break apart into 3 pieces so that they may be cleaned thoroughly (in a restaurant setting, for example). Having to break apart 3 plastic pieces every time I clean and then reassembling them makes me nervous that over time, the connections will wear down and eventually not snap together again. The lid was also designed to break into 2 parts (so the user may add ingredients via a small window during frothing), but I had the same concerns mostly because I want to make sure all the parts are clean after every use.
Third, I noticed that with each use, milk seems to somehow get underneath the paddles and flow down the metal post of the pitcher, eventually drying on the motorized base. It's not much, but I didn't notice it at first until I went to wipe down the base after a few uses and noticed crusted milk around the motor post.
Finally, I got the run-around when I called Froth Au Lait's customer service. It was the co-owner/owner's wife (Lynn) that I spoke to. I called to express my dissatisfaction and wanted to return the unit, but was told they could not accept returns because it was used. I politely responded that since they had no formal returns policy on their website or their advertisement on Amazon, they should take it back. She then told me she would have to speak with her husband the owner, and designer of the product. Maybe it's just me, but when I call a company, anyone who answers the phone should be have a returns policy in front of them to recite or at least tell me I should've looked at some link or documentation before I purchased the unit (which does not exist). What followed was a 20 minute long discussion (mostly from Lynn) who gave me suggestions on how to clean the unit, and that I did not have to break apart all the pieces every time during cleaning.
So with all that being said, I am giving this product 2 stars because while it did work, there were problems and I as a customer was not satisfied at the end of the day. The maintainability of a product and customer support for said product weighs heavily in my opinion. I eventually sold the unit to someone who was looking for this particular model, and purchased an Aeroccino+ which i've been very happy with.
Description of Froth Au Lait Professional S10
Froth Au Lait Professional Elite S10, with award winning Froth Au Lait technology, is an ALL STAINLESS STEEL, UL COMMERCIALLY RATED , NSF approved, automatic hot milk frother. Froth Au Lait Hot Milk Frothers, prepare the richest and longest lasting froth WITHOUT STEAM and shut off automatically when the froth is perfect. The Professional Elite models are used in restaurants, catering, etc. as well as upscale home kitchen Finally, with the touch of a button, an effortless and foolproof way to prepare the thickest froth ever for specialty hot beverages such as cappuccinos, and lattes. The Professional Elite also prepares delicious, creamy hot chocolate, chai tea, and café au lait. Froth Au Lait Professional Elite S10, works alongside your coffee or espresso machine and MAKES EACH CAPPUCCINO OR LATTE A MASTERPIECE. The Professional models include a heavy duty all stainless steel pitcher, and a larger frothing capacity. 2 interchangeable froth and latte whips allow you to vary the amount of froth and hot milk. It's unique REFRESH FEATURE allows milk to be re-frothed quickly with the same excellent froth quality, and saves money on wasted milk. FINE RESTAURANTS ARE CHOOSING FROTH AU LAIT PROFESSIONAL MODELS OVER THE STEAMERS ON THEIR CAPPUCCINO MACHINES. To use, simply add 1 to 2 cups of cold milk to the Froth Au Lait Professional Elite. Press the button to start the heating and frothing cycle. The unit AUTOMATICALLY SHUTS OFF in about 3 minutes and will produce 2-8 servings of froth. Froth Au Lait features the Flavor Hatch, allowing you to add flavored syrups, powders and liqueurs. SAY GOODBYE TO INCONSISTENT, POOR FROTH, STEAM AND MAINTENANCE PROBLEMS. SAY HELLO TO THE THICKEST, LONGEST LASTING, AND EASIEST FROTH EVER! THE PROFESSIONAL ELITE "THE BARISTA WITH A PLUG"Coffee, Tea & Espresso
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