Cuisinart DLC-2011BCN Prep 11 Plus 11-Cup Food Processor, Brushed Chrome
by Cuisinart
Our Price: $399.99
Availability: Usually ships in 1-2 business days
Category: Kitchen
See more product details
Product Summary
Manufacturer: CuisinartBrand: Cuisinart
Model: DLC-2011BCN
Color: Brushed Chrome
Product features:
- 11-cup Lexan work bowl virtually shatterproof, dishwasher-safe
- Speed automatically adjusts to ensure proper dough consistency
- New, simple-to-use feed tube and pusher assembly
- Extra-large feed tube is 4-1/4 by 2-3/4 inches; small feed tube inside pusher
- Dough blade, slicing/shredding discs, spatula, recipes, how-to video included
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Kitchen and Housewares Reviews of Cuisinart DLC-2011BCN Prep 11 Plus 11-Cup Food Processor, Brushed Chrome
Customer Review: Great product--until you need customer service
Summary: 2 Stars
I purchased this food processor a year ago despite reading the warnings about the customer service problems Cuisinart has. I thought, "What is the likelihood I will need customer service?"
Oh, my stupid pride.
I used the machine three times before it broke, and before it broke, all was golden and good in the world of my kitchen (which is the reason for the two stars--really, as a product, it deserves 4-5).
The food processor "broke" when I washed the bowl in the dishwasher (following all directions, and on the top shelf, not touching anything else). When the wash cycle was finished, the space that allows the bowl to lock into place had melted a little. It was just enough to prevent the bowl from locking in place and, because of the safety features, the machine would not turn on.
I called Cuisinart four times--never getting through to a human but instead waiting on hold for upwards of 20 minutes. I'm a single mom to three kids and so it took me about 6 weeks to finally get through to someone (with all the busy-ness of my life, I often do not think "I will have time to sit on the phone for 30 minutes while we figure this out").
The entire time this went on, I remembered the reviews on here, and I thought, "This is what you signed up for." Ugh.
Finally, I get a hold of a customer service rep. She is nice, helpful and polite, and I am mollified for a bit, thinking "this will finally get taken care of." She says she will send out a new bowl, and I will need to send back the old one, and I am thrilled that they aren't going to make me send my bowl back first. The new bowl, she says, will come in about two weeks.
And so I wait. I wait and wait. At this point, it is November, closing in on December, and so I call. And it is impossible to get through to a human. I email, but I am sent back generic emails saying, "Your problem is too complicated to handle over email--please call a customer service representative." All of the holiday phone calls make it impossible to deal with the issue during the holidays, so I give up, and let the food processor sit on the counter, becoming some kind of artistic statement to bad customer service.
Finally, today, I call back and get a human on the phone. Apparently, my bowl was ordered, but it is "on back order." "Since November," I ask?
"Yes," the new woman says. "Didn't she tell you?"
When I explained that she didn't, and that I've been waiting MONTHS for this one piece of equipment, she says, "Well, let me see if I can find the part in another warehouse." 45 seconds later she says, "Okay, I found it another warehouse. It will be shipped in 7-10 days."
It's not like Cuisinart is dealing with, I dunno, tax code or something. It's a freakin' kitchen appliance company. Which is, apparently, undone by trying to keep track of customer orders AND inventory at the same time.
Run. Run fast. Don't buy it. For the love of all that is holy, don't buy it. Your sanity will thank me later.
More Cuisinart DLC-2011BCN Prep 11 Plus 11-Cup Food Processor, Brushed Chrome reviews:
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Description of Cuisinart DLC-2011BCN Prep 11 Plus 11-Cup Food Processor, Brushed Chrome
Equipped with an extra-large feed tube, a small feed tube, a dough blade, and slicing and shredding discs, this 600-watt, 11-cup, full-size food processor provides all the power, versatility, and capacity needed by any household. The motor automatically adjusts the speed to ensure proper consistency when mixing doughs. Cooks experienced with Cuisinart food processors will welcome the new feed tube and pusher assembly, which is easy to use and conveniently located at the machine's front. At 4-1/4 inches by 2-3/4 inches, the large oval feed tube accommodates whole fruits and vegetables. The small, cylindrical tube is located inside the pusher assembly and has its own hollow pusher, which removes with a twist. On the bottom of the small pusher is a pinhole for dribbling oil into the bowl while making mayonnaise.
The Lexan work bowl is virtually shatterproof and impervious to heat or cold. There's the familiar stainless-steel chopping blade and a dough blade. Stainless-steel slicing (4 mm) and shredding discs, a plastic spatula shaped for the work bowl, a recipe booklet, and an instruction video showing basic use, tips, techniques, and preparation of some recipes from the booklet complete the package. (Existing Cuisinart blades and discs also fit this machine.) Cuisinart warranties the motor against defects for 10 years and the remaining parts for three years. --Fred Brack
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