Cuisinart DFP-14 Custom 14-Cup Food Processor, White
by Cuisinart
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Product Summary
Manufacturer: CuisinartBrand: Cuisinart
Model: DFP-14
Color: White
Product features:
- 720-watt large-capacity food processor with intuitive "on" and "off/pulse" buttons
- 14-cup Lexan work bowl; extra-large feed tube; small and large pushers
- Stainless-steel slicing disc, shredding disc, chopping blade, and dough blade
- Spatula, instruction/recipe booklet, and video included; dishwasher-safe parts
- Measures 7-1/2 by 9-3/4 by 15-3/4 inches; 3-year limited warranty with 5-year warranty on motor
- Cuisinart DLC-093 3-Piece Specialty Disc Set, Fits 14-Cup Processor
- Cuisinart DLC-036TXAMZ 6-by-6mm Fruit, Vegetable and French Fry Disc, Fits 14-Cup Processor
- Cuisinart DLC-048TXAMZ 8mm Extra Thick Slicing Disc, Fits PowerPrep Plus 14-Cup Processor
- Cuisinart DLC-046TXAMZ 6mm Thick Slicing Disc, Fits 14-Cup Processor
- Cuisinart BDH-2 Blade and Disc Holder
Kitchen and Housewares Reviews of Cuisinart DFP-14 Custom 14-Cup Food Processor, White
Customer Review: Bogus Warranty! Caveat Emptor!! Never expected this!
Summary: 1 Stars
Bought this food processor because of the famed quality and the three-year warranty that said it covered "food processor". Everything was going great until I noticed small cracks through the bottom metal chopping blade where it rivets to the plastic hub. All four rivets had the same cracks, three of them went all the way through. The blade was still being securely held with the one rivet, and partially because of the two other rivets. No problem, so I thought. Call to the customer service and was told that the warranty covered everything BUT the metal chopping blade!
"What? Where was that written?", I asked.
"Well it's not in the warranty that we give you. We changed our warranty." Came the reply. "The blade is not part of the food processor." Quickly came the other explination.
"Great," I thought to myself, "I should have bought the $79 Wal-mart special." Then I explained that 1) quite evident to me, and surely any reasonable person, that the expansion rivets holding the upper and lower blade to the plastic hub were too tight (large?) causing radial fracturing of the surrounding metal blade, of which this would be a defect in craftsmanship BEFORE IT LEFT THE FACTORY, not manifesting itself until the present time, 2) the warranty that I have in hand, hence, the warranty I based my decision on whether to buy this product does NOT disclaim any warranty on blades, but INCLUDES the blade by covering "the food processor." (perhaps they changed this on latter models and defined the food processor as not including a blade, which would make it a "vibrating table weight"?), and 3)you can't change a contractual relationship such as a warranty without some acceptance on my part of that change, not to mention the fact that Cuisinart offered me nothing in exchange for any such purported change.
A brief silence, a short wait on hold, and a response that his supervisor has just informed him that the blade is not covered under warranty but that cracking around the rivets is covered. I do not agree with the fact that they still maintain that the blade is not part of the food processor. So, BUYER BEWARE, Cuisinart will NOT HONOR their warranty as stated inside the box.
My advise is to buy the $79 WalMart special, and just replace it when it breaks. Not knowing whether Cuisinart is going to find the blade, the cord, the motor, the buttons, or the bowl as "part of the food processor" has me concerned that the warranty is not worth the paper it's written on. Yes, they honored the warranty, that by law, they would have to do anyhow, but not before dickering with me over the matter. What a PITA!
Description of Cuisinart DFP-14 Custom 14-Cup Food Processor, White
For serious cooks who love to entertain or cook for parties and family gatherings, this is the ultimate Food Processor. The 14-cup capacity lets you prep complete amounts rather than adding in portions. It includes large and small feed tubes, both flexible. And it comes with a stainless steel chopping blade, medium shredding disc, standard slicing disc, dough blade and a spatula. The 720 watts and two speeds offer the versatility you need for preparing any meal or working any dough, knead up to 3 pounds of dough in less than two minutes! Workbowl is shatterproof, heat and cold resistant. As a bonus extra, it also comes with a How To Video.With its massive 14-cup capacity, this is the food processor for cooks with big projects (or big families!). Large enough to knead dough for two good-sized loaves, the processor features an oversized (5-by-3-inch oval) feed tube, which allows slicing and shredding of whole fruits and veggies, as well as a smaller feed tube. The controls are completely intuitive, with "on" and "off/pulse" buttons that can easily be wiped clean. The motor is remarkably quiet--although this is a food processor, so don't expect the sound of butterflies--and powerful enough to manage batches of heavy dough.
The processor includes three stainless-steel discs--one for slicing, one for chopping/mixing, and one for shredding. The work bowl is made of Lexan, known for its durability and resistance to both heat and cold. And the real treat? All pieces but the base can be put in the dishwasher--and the base is easy to sponge clean. The processor includes extensive instructions, a recipe book, a video, a custom spatula, a five-year warranty against motor defects, and a three-year warranty against other defects. --Ariel Meadow Stallings
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