Cuisinart 55-10BK Advantage Nonstick 10-Piece Cookware Set, Black
by Cuisinart
List Price:
Our Price: $89.95
You Save: $170.05 (65%)
Availability: Usually ships in 1-2 business days
Category: Kitchen
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Product Summary
Manufacturer: CuisinartBrand: Cuisinart
Release Date: 2007-07-01
Model: 55-10BK
Color: Black
Product features:
- 1-quart and 2-1/2-quart covered saucepans, 8-inch and 10-inch skillets, 6-quart covered stockpot, and 3-quart covered saute pan
- Pure aluminum core heats quickly and evenly; nonstick interior for healthier cooking and effortless food release
- Silicone handles provide comfortable, secure grip; riveted stick handles stay cool on the stovetop
- Tempered-glass covers with cool-touch handles trap in heat, moisture, and nutrients
- Oven-safe up to 350 degrees F; limited lifetime warranty; dishwasher-safe
Kitchen and Housewares Reviews of Cuisinart 55-10BK Advantage Nonstick 10-Piece Cookware Set, Black
Customer Review: Deteriorates after use- poor customer service
Summary: 1 Stars
-Paint peels off after first exposure to oil
-Ineffective and unprofessional customer "care"
-Unusable "warranty"
We bought this set in January with intentions for sporadic use. It was a very nice-looking set, which is essential- our kitchen is small so we have to hang most of the pans in view. We used the set without incident for a short while, taking care not to use metal spoons or anything that would scrape the nonstick finish. The appearance of the bottom changed to some degree with dishwasher use, but that may be expected. After owning for about 5 months, we dared to use the frypans for actual frying, with oil. We left the pans to cool. When we tried to clean the pans, we saw some oil had accumulated on the outside of the pans. Upon scrubbing, the outer paint actually began stripping off of the pans!
We checked online, since the entire set had been shipped with no paperwork. At the Cuisinart site, we found "customer care" information, so we called about the warranty. The website indicates that the warranty is good whether you register or not.
In short, Cuisanart's "customer care" seems pretty pointless. First, upon explaining that the damage was on 3 of the pieces, they could not understand why a customer would want to return the entire set (because if the product is that easy to damage why would you want to keep the remainder?)- plus, if you find problems with their products, you have to do the following:
-Ship the products at your OWN expense for them to look at
-Send money to pay THEM to inspect your faulty product- $7 PER piece
-then, if THEY decide their product did not meet your expectation, they will decide what happens next. They did not indicate whether they ship you more of the product you no longer want, or if they offer you a refund that may or may be less than the money you spent to get the product inspected.
With all of this, it seems that we'd pay 1/3 to 1/2 of the price we got the whole set for, with no guarantee of any solution to the problem. We are currently following up with written correspondence to Cuisinart to see if they can offer any higher level of customer service. Further details TBA.
Description of Cuisinart 55-10BK Advantage Nonstick 10-Piece Cookware Set, Black
Cuisinart Advantage Nonstick cookware is modern cookware at its best--features provide the construction and convenience modern chefs seek and rich colored exteriors match all kitchen decors. Aluminum construction provides quick and even heat distribution. Exclusive Resilience premium nonstick interior allows for easy food release and healthy cooking options with less butter and oils. Silicone Easy Grip handles provide a secure grip and riveted handles stay cool on the stovetop. All pieces are dishwasher safe for easy cleanup.Cookware Sets
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