Chef'sChoice 679 Cordless 1-3/4-Quart Electric Glass Kettle
by Edgecraft
List Price:
Our Price: $69.95
You Save: $25.05 (26%)
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Category: Kitchen
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Product Summary
Manufacturer: EdgecraftBrand: EdgeCraft
Model: 6790001
Color: Clear
Product features:
- 1500-watt kettle with concealed heating element quickly boils up to 1-3/4 cups of water
- Contemporary housing combines brushed stainless steel with heat-resistant glass
- 360-degree swivel power base; push-button lid opening; illuminated on/off switch; cord storage
- Automatic shut-off, dual boil-dry protection, and cool-touch base and lid-lock for safety
- Measures approximately 8-1/2 by 6 by 10-1/2 inches; 1-year limited warranty
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Kitchen and Housewares Reviews of Chef'sChoice 679 Cordless 1-3/4-Quart Electric Glass Kettle
Customer Review: Problems with lid
Summary: 3 Stars
This is a nice looking kettle and boils the water fairly quickly. Our tap water caused the glass to build up visible scale quickly; switching to bottled water solved that issue (and the tea tasted better).
From the day this kettle arrived, however, the lid has been a problem. There are two small spring-loaded pegs on the lid that fit into recesses in the top of the kettle body. They don't glide in very easily, so the lid can be difficult to close (more fiddly than my previous, cheaper, kettle). Quite quickly I realized that it was important to press the lid release button as you closed the lid - otherwise it was putting too much strain on these little plastic pegs. But, while I got used to doing that, it's a poor design and a fiddly operation. Not what one would expect to have to mess around with on a fairly expensive kettle.
After about 9-10 months I found some black pieces of plastic floating around in the kettle. Realized it was the pegs starting to "disintergrate". Eventually they had both completely broken apart and I was left with a lid that didn't close properly. That's pretty dangerous because (1) it increases the risk of spilling the boiling water and (2) the kettle will no longer shut off when it boils.
Given that my kettle was still under warranty, I called the company. Initially I was told that the lid might be replaced. I was then told to send the kettle in and that they would go ahead an send me a replacement. So I boxed it up, paid about $10 for the return postage, and sent it off. When I called today, three days after it had arrived at their office, they still hadn't looked at it and I was told they might fix it rather than replace it. I realize that this is pretty standard practice for warranties, but what I don't approve of is telling a customer one thing and then changing the terms of the offer. Before I decided to spend the time and money returning it, I was told I would get a replacement. Now I've been told I MIGHT get a replacement. The staff all seem personable, but I'm a big believer in following through on what has been promised. So, we'll see...
UPDATE: Almost 3 weeks after they received the kettle and their service department still hasn't "evaluated" it yet.
UPDATE#2: After I'd almost given up, I received a brand new kettle in the mail, with a personalized note apologizing for the inconvenience. Not the fastest turnaround, but they did come through as promised in the end. In the meantime, I broke down and bought a different kettle, so I've left the replacement ChefChoice in the box for future use(!)
Description of Chef'sChoice 679 Cordless 1-3/4-Quart Electric Glass Kettle
Chef's Choice Electric Glass Kettle is handsomely crafted with glass and stainless steel construction. The advanced design boasts a concealed heating element that is never in contact with the water, for no mineral deposit build- up. The kettle lifts from corded base for easy filling pouring and serving. With its 1-3/4-quart(liter) capacity, Chef's Choice glass kettle can heat water faster than a stove or microwave, and automatically shuts off when water reaches the boiling point. Other safety features include: Boil- dry shutoff protection, convenient push button single hand lid opening, and a cool touch bottom. Also comes with clearly marked water gauge, convenient for left or right handed users.Teakettles & Hot Pots
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