Capresso 471.01 CoffeeTEC Digital 10-cup Coffeemaker with Stainless-Steel Vacuum Carafe and FrothXpress, Black
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Kitchen and Housewares Reviews of Capresso 471.01 CoffeeTEC Digital 10-cup Coffeemaker with Stainless-Steel Vacuum Carafe and FrothXpress, Black
Customer Review: customer disservice
Summary: 1 Stars
After having this machine for less than two years, it had an electrical problem and I sent it back to the company and for $65 they sent me a new unit. Unfortunately it did not work and customer service after stating we must have a bad electical outlet, sent us another one. It didn't work either and this time I plugged it into my computer plug which is fine as is our kitchen outlet. To get my money back I had to talk to a supervisor, but he didn't call me back. Three phone calls later they finally sent my money back, but still no supervisor called us. I wrote to Mr. Kramm and complained about the shoddy treatment I received from customer service and from the broken units from the repair service. NO RESPONSE from a company that is supposed to depend on word of mouth to buy their very expensive product. Shame on them.Customer Review: A Great Machine -
Summary: 5 Stars
We chose this machine as a Mother's Day gift (I know - nothing with power cords!) and it's turned out to be one of our best purchases ever. It brews quickly, the coffee tastes great and the removable water container makes it easy to fill. I really like the thermal carafe - it will keep a pot of coffee hot for several hours and warm enough to drink for a few more. The frother is amazing - it's also quick (use it immediately after you finish brewing or anytime after) and effective. The only problem we've had was once, after disassembling the frother for cleaning, we didn't get the plug back firmly into the "milk valve" so the next time we used the frother it didn't work! Just pushed the plug into the valve body firmly and we were off again. Like I said - a great machine that we're completely happy with.Customer Review: Short lived Quality
Summary: 2 Stars
It was heaven!! For 2 mos., we had tasty fresh brewed coffee with frothed milk at our finger tips. We were spoiled. But now, 4 mos into the $200.00 plus coffeemaker, it is leaking all over the counter if we try to use the "auto" feature. And worse, the threads on the steam nozzle have eroded and the froth feature can only be used if we literally hold the apparatus together with our fingers! Otherwise the pressure blows the nozzle with a burst of steam, down into the cup below. It is a complete disappointment. I have contacted Capresso and asked for a replacement nozzle. Instead they want me to send the entire coffee maker (leaving me with NOTHING). Very unsatisfactory and for the money, not worth it. I could have spent the $200 on a more reliable machine and frankly, won't buy this brand again.Customer Review: Great coffee maker
Summary: 5 Stars
We received this coffee maker as a wedding gift 9 years ago and love it. We finally had to get a replacement when several things stopped working (the water container leaked, the steamer wasn't working very well and the little knob to select 3-5 cups broke). It stilled brewed excellent coffee, but too many things were broken, so we decided to buy a refurbished one. The refurbished one is like new and working great. After actually reading all the instructions this time, I think this one will last longer with proper care. It's very important to not only clean the steamer parts within 2 hours of use, but to also turn the steam on without the parts attached to clean it out properly. Decalcification of the coffee maker and the steamer are also critical to keep everything functioning properly. Enjoy!Customer Review: Doesn't keep coffee hot
Summary: 1 Stars
I'd give it two stars, but for the price and the poor job the thermal carafe does keeping the coffee hot. I normally make about 6 cups in the morning. After 20-30 minutes the coffee is not even drinkably warm. Frothing feature works, but it's more trouble than it's worth. Capresso says it's not aware of the thermal carafe problem, which I do not believe (see epinions.com) and will not exchange the machine for a different model. They said they would send me a new carafe, though I don't think that a new poorly designed carafe that doesn't live up to its manufacturer's claim (hot coffee for 4 hours) will solve the problem. I use a Cuisinart thermal carafe machine now (99.00). I set it to make 6 cups at 5:30AM, and it is piping hot, even if I don't drink it until 7 or 8 AM.