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Kitchen and Housewares Reviews of Braun WK200B AquaExpress Electric Water KettleCustomer Review: Beware of Braun's Despicable Customer Service Summary: 1 Stars
My problem was identical to the other complaint. My kettle's light would toggle on/off and would not operate after a few months of use. I was told by Braun to send in my defective kettle at my own cost. After 2 MONTHS of calling Braun and listening to their lame excuses, I have not received a replacement. I am simply disgusted by my experience with Braun and want others to know about Braun's despicable customer service. If anyone else has a similar Braun experience, I urge you to write about it to warn others NOT to buy Braun products.
Customer Review: Unbeatable German Efficiency Summary: 5 Stars
My wife and I are frequent tea drinkers, so we like having hot water on-hand all the time. We initially bought an Asian electric boiler with auto-reboil, but it ended up costing us an arm and a leg in electricity bills due to its poor insulation and constant re-boiling.
Recently we found the Braun AquaExpress and haven't looked back since. It's extremely fast and eliminates the need to boil water ahead of time. It also looks great on our kitchen counter, and the construction seems very sturdy and reliable. Highly recommended!
Customer Review: Wife loves it, Kids love it, I love it Summary: 5 Stars
This was a Christmas gift, of sorts, and it gets used 5x daily. It is a GREAT gift, the next best thing to one of those hot water dispensers on the sink.
It is NOT insulated, though, so you will end up running it more often. However, it is so fast when it's half full, you don't even have the tea bag and honey out of the cupboard before it shuts off. OK, maybe not that fast.
My wife told me, "this is the best gift you've ever gotten me." I'm not sure how to take that, but I think it means she likes it a lot.
Customer Review: Loved it... until it started hemorrhaging all over my countertops Summary: 1 Stars
I bought the Braun WK200B AquaExpress Electric Water Kettle five months ago. It does boil water rapidly and it's very handy to have. I especially liked the screen on the spout. My only initial complaint was that you can't actually fill it to the seven cup line without it overflowing when the water boils but, even for the price, I was actually okay with only filling it to the six cup line. But - new this week - the kettle won't hold even a cup of water. The contents leak right out through the base. Quite a mess and very disappointing.
Customer Review: Simple, fast and safe Summary: 5 Stars
I didn't drink much hot water until my parents came to visit me from China. They are used to drinking hot water, so I bought this. They liked it very much. It is very fast. They told me they didn't need anything to keep it warm because when they needed hot water they could just turn kettle on. It is very easy to use, even they don't know any English. It is pretty safe, too. The only thing I had to read them from the instruction was - in case they burn it empty, give it 10 minutes to cool down before using it again.
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