Bodum Bistro Double-Wall Insulated 15-Ounce Glass Mug, Set of 2
by Bodum
List Price:
Our Price: $39.99
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Category: Kitchen
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Product Summary
Manufacturer: BodumBrand: Bodum
Model: 10606-10
Color: Clear
Product features:
- Set of 2 15-ounce jumbo mugs from Bodum; from award winning Bistro glassware design
- Crafted by hand out of heat-resistant, mouth-blown borosilicate glass; clear construction with large loop handles
- Advanced hot and cold drink insulation with double-walled design; exterior stays cool to touch and condensation-free
- Microwave- and dishwasher- safe; use caution with ice as direct contact may cause mug interiors to crack
- Set measures 5-2/5 by 3-9/10 by 5 inches and weighs 2 pounds
- Bodum Bistro Electric Burr Coffee Grinder, Black
- Bodum Bistro Double Wall 10 oz. Mug Set Insulated Set of 2 Cups Coffee
- Bistro 5 oz Double Wall Insulated Glass Mug with Handle (Set of 2)
- Bodum 10709-565US Bistro 2-Slice Toaster with Bagel and Bun Warmer, Green
- Bistro 15 oz Double Wall Insulated Glass Latte Mug with Handle (Set of 2)
Kitchen and Housewares Reviews of Bodum Bistro Double-Wall Insulated 15-Ounce Glass Mug, Set of 2
Customer Review: Mugs are great, Amazon is awful
Summary: 1 Stars
I ordered these mugs. They arrived broken. I contacted Amazon, and Amazon apologized. They told me not to return the broken glasses, probably because glass shards are not really useful to anyone and might hurt people in the returns warehouse. Amazon then helpfully sent out a replacement order, overnight express.
The next part is where Amazon gets schizo on me.
Weeks later, I get an email from Amazon informing me that they haven't received my return (duh, they told me not to return it. I still have the email). Amazon cheerfully informs me that if they don't get the original order back, they're going to yank money out of my bank account.
In a perverse twist, their email didn't include any reply-to address. I had to wade through the Amazon web site to find a place to contact them. I explained the situation, quoted their original email, and asked if they'd still like their shards of glass back or not.
It's been over a month, and no reply to my message. It gets better.
I get another email from Amazon. "Great," I think to myself, "They finally got around to responding."
Hah, not even close. No, the next robot-generated email from Amazon just explains that they still haven't received the return from the original order (the one they told me *not* to return). This being the case, they're now helping themselves to money from my bank account.
I was about to vomit with rage at this point. I bit my tongue and wrote another message via the support section at the Amazon web site (again including obvious details like the original order number, etc.) It's been two weeks and no reply. I was floored. Amazon is either completely clueless and is dropping support requests on the floor, or they're maliciously ignoring my requests for help so they can keep my $29.95. Those are my options: Amazon is either incompetent or malicious. Sigh.
I wouldn't be surprised if this was some shady retailer, but this was Amazon that I bought from. I've done tons of business with here, but this is such an appalling pattern of errors, failures, and lack of attention that I am going to have to cancel my account.
So don't buy these mugs, or anything else from Amazon.
Description of Bodum Bistro Double-Wall Insulated 15-Ounce Glass Mug, Set of 2
Winners of the 2007 iF Product Design Award, the Bistro Double Wall Glasses are available in several sizes, perfectly suited for a multitude of hot and cold beverages as well as desserts. Handmade of heat-resistant borosilicate glass, these vessels insure that their contents will remain hot for a longer period of time while the glass itself remains cool to the touch. They are dishwasher and microwave safe. The jumbo coffee and tea mugs are perfect for those who need that extra "kick." The Jumbo mugs come as a set of two and hold 480ml (16.2 oz.)Kitchen & Housewares
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