Bodum 5500-01US Ibis Cordless Electric 57-Ounce Water Kettle, Black
by Bodum
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Category: Kitchen
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Product Summary
Manufacturer: BodumBrand: Bodum
Model: 5500-01US
Color: Black
Product features:
- Cordless electric kettle made from BPA-free plastic
- Brings up to 57 ounces of water to a rolling boil in just 4 minutes
- Concealed stainless-steel heating element; auto shut-off for safety
- Transparent water-level indicator; stay-cool handle; nondrip spout
- Measures 5 by 10-1/5 by 9-3/5 inches; 1-year limited warranty
- Bodum 5500-565US Ibis Cordless Electric 57-Ounce Water Kettle, Green
- Bodum Ibis Cordless Electric Water Kettle in Red
Kitchen and Housewares Reviews of Bodum 5500-01US Ibis Cordless Electric 57-Ounce Water Kettle, Black
Customer Review: Dear Bodum: It's been nice knowing you.
Summary: 1 Stars
Dear Bodum,
It's been nice knowing you. This is the last of your products I own and the last I will ever own. Your IBIS Electric kettle looked great and worked great for a couple years and then it started having these 'intermittent' connection issues which other reviewers have pointed out. It also has some evidence of melting plastic around said connection. As it currently stands I am sliding a spoon between the base and the front bottom edge of the kettle in order to force the connection. I don't anticipate this solution to be lasting, so here I am at Amazon in search of a replacement.
First it was the GRANOS espresso machine that quit over electrical problems and crazy amounts of water leaking from who knows where. Next it was the lipstick vacuum thermos that I got for Christmas one year--it leaked almost from day one and your customer service refused to replace it. Eventually the metal screen on my french press gave way (out-built and out-performed by an off brand press that is still kicking it) and now the IBIS.
Is this really how you want it to be? Known for good design and poor follow through? All bark and no bite? The thing is, your products look great and I truly do want to be friends but it's complicated. We can't go on like this. Please let me know if you change your mind in favor of building something lasting and honest.
Regretfully,
Ryan
Update 11/18/09: I sent a similar letter to Bodum customer service, and just received the following customer service reply.
"Hi, Ryan
Thank you for your email. I'm sorry for your frustration but I have a New Ibis coming out this week and it's totally different from the other ones, we even have them a [sic] 4 different colors which are Black, Red, Green and Off White which are very nice and trust me this has a new base and will last for a long time. Actually you can see it in our website which is [...] and search for water kettles and you will see it their [sic].
Thanks,
xxxxx"
Description of Bodum 5500-01US Ibis Cordless Electric 57-Ounce Water Kettle, Black
The new IBIS features a stainless steel heating element which is integrated within the body of the kettle to avoid any contact and interference with the water during the boiling process. This cordless yet compact kettle sits on an electric base and boils up to 1.7 l, 57 oz. of water for coffee, tea, instant soups and more in just four minutes. Additionally, a see-through, easy-to-read water level indicator shows the user how much water remains in the IBIS. The IBIS will automatically cut off power once the water is boiled or if the pot is empty. This black IBIS kettle is made from BPA-free plastic and also comes in a variety of other colors to choose from.Teakettles & Hot Pots
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